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Refund & Returns Policy
Effective Date: 13 July 2026
At RDS Dental Studio, customer satisfaction is important to us. We strive to supply high-quality dental and oral healthcare products. If you are not satisfied with your purchase, please review our Returns and Refund Policy below.
1. Returns
You may request a return within 7 calendar days of receiving your order, provided that:
- The item is unused and unopened.
- The item is in its original packaging.
- The product is in the same condition as when it was delivered.
- Proof of purchase or your order number is provided.
2. Non-Returnable Products
For health, hygiene and safety reasons, the following products cannot be returned once opened or used:
- Toothbrushes
- Dental floss
- Oral hygiene products
- Whitening products
- Personal care products
- Any product that has been opened, used or tampered with
- Gift cards (if applicable)
Products that arrive damaged or defective are excluded from this restriction.
3. Damaged or Incorrect Orders
If you receive:
- the wrong product,
- a damaged item,
- or an item with a manufacturing defect,
please email us within 48 hours of delivery.
Email:
Please include:
- Your order number
- Photographs of the product
- A description of the issue
We will assess the claim and arrange a replacement or refund where appropriate.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the outcome via email.
If approved, your refund will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
5. Return Shipping
Unless the item is defective, damaged or supplied incorrectly by RDS Dental Studio, customers are responsible for return shipping costs.
We recommend using a tracked courier service for returned products.
6. Exchanges
We replace products only where:
- the item is defective,
- damaged during shipping,
- or the incorrect item was supplied.
7. Cancellation of Orders
Orders may be cancelled before they have been packed or dispatched.
If an order has already been dispatched, it must follow the normal returns process.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us.
RDS Dental Studio
Email:
Website: