Cancellation Policy

Effective Date: 13 July 2026
Last Updated: 13 July 2026

1. Introduction

At RDS Dental Studio, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when and how orders may be cancelled and any applicable conditions.

By placing an order through https://rdsdental.store, you agree to this Cancellation Policy.

2. Cancelling an Order

Customers may request to cancel an order before it has been processed or dispatched.

To request a cancellation, please contact us as soon as possible using:

Email: info@rdsdental.store

Please include:

• Your full name
• Order number
• Contact number
• Reason for cancellation (optional)

3. Orders Already Processed or Dispatched

Once an order has been processed, packed, or handed over to our courier for delivery, it can no longer be cancelled.

If you no longer require the product after it has been dispatched, the order will be subject to our Refund & Returns Policy.

4. Refunds for Cancelled Orders

Where an order is successfully cancelled before dispatch:

• A full refund of the purchase price will be processed to the original payment method.
• Refunds are generally processed within 5–10 business days, depending on your bank or payment provider.

5. Incorrect or Duplicate Orders

If you accidentally place duplicate orders, please notify us immediately.

Where possible, we will cancel the duplicate order before dispatch and process the applicable refund.

6. Orders Cancelled by RDS Dental Studio

RDS Dental Studio reserves the right to cancel an order where:

• Payment cannot be verified.
• Fraud or unauthorised activity is suspected.
• The product is unavailable.
• Pricing or technical errors occurred.
• We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel your order, you will receive a full refund for any amount already paid.

7. Products Excluded from Cancellation After Dispatch

For health, hygiene, and safety reasons, certain dental and oral healthcare products cannot be cancelled once they have been dispatched and delivered, unless they are defective, damaged, or incorrectly supplied.

8. Consumer Rights

Nothing in this Cancellation Policy limits or excludes any rights you may have under the Consumer Protection Act, 68 of 2008, or any other applicable South African law.

9. Changes to this Policy

RDS Dental Studio reserves the right to amend this Cancellation Policy at any time.

Any changes will become effective once published on this website.

10. Contact Us

If you have any questions regarding cancellations, please contact us:

RDS Dental Studio

Email: info@rdsdental.store

Website: https://rdsdental.store

Registered Address:

Midrand
Gauteng
1684
South Africa